Shipping, Return and Refund
Delivery Cost:
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UK (mainland) - Free
Next day Delivery:
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£7.95 (DPD next day delivery) for uk mainland. Please note next day delivery not available for remote area.
Shipping Times:
If you place an order on a Saturday, Sunday or a Bank Holiday, your order will be dispatched the next working day. Our estimated delivery times are:
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UK: 1 - 3 working days
Payment methods:
We accept all major credit and debit cards.
If you have any queries regarding orders/delivery, please contact us on care@cashmerebuzz.com
Returning items purchased online:
We truly hope you love the pieces you purchased from Cashmerebuzz, but if you are not satisfied with your order and wish to make a return, please note the following:
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You have 14 days to request a refund or exchange your purchases from the date that you received your item(s), email care@cashmerebuzz.com to arrange a return. If a return is notified outside of this period, returns and refunds will not be accepted.
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Items must be unused, arrive in the same condition that you received it and be in the original packaging. please make sure the item is in perfect condition. Worn or washed items will not be refunded or exchanged under any circumstances.
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Items should arrive 14 days of us being noticed of the return.
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Once we receive your unworn goods back, we will refund you in full within 72 hours.
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Please note that original and return postage is non refundable.
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A £2.99 return postage fee will be deducted from you refund.
To complete your return:
1)Please email care@cashmerebuzz.com to let us know which item(s) you would like to return.
2) We will issue a prepaid return label with the correct return address.
2)Pack the item(s), attach the prepaid retrun label and mail the package to the following address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Damaged or Faulty item:
If your item(s) arrive damaged or faulty, please email care@cashmerebuzz.com within 3 days of receipt to arrange a return. Include photos of the damage and packaging, along with your order number. At this point we will issue return label and offer you either a refund or exchange depending on stock availability.
Unfortunately, return postage costs can only be refunded if they have been pre-approved by us in writing prior to the return.
Similarly, if you encounter any quality defects with your item(s) after receiving and using them, please contact us by email. We will do our best to rectify the situation as quickly as possible, you would need to provide evidence that the item(s) were originally faulty, and ensure the damage isn't due to normal wear and tear.
Exchange or replace:
For exchanges, you will need to place a new order for the item that you wish to receive.
FINAL SALE ITEM ARE NON-REFUNDABLE